What our clients are saying about us

 

Don & Rita Dietrich, Holyoke  (2nd letter)

Three years ago, when our move to Western Mass necessitated a need for the services of a realtor,

we fortunately found Ed Zmuda. Ed walked us through the difficult maze associated with purchasing

a home. His professionalism, empathy, and kindness made the process as smooth and uneventful as

humanly possible. Fast forward to 2015 and we found ourselves requiring the services of a realtor once

again. It took us all of three seconds to call Ed. Once again, his ability to make a highly stressful situation

as calming as possible helped us realize, what we knew going into our latest move , that Ed was the best realtor we could have chosen. We hope to never move again, but if we do, we will once again call on the patience and thoughtfulness of Ed and Darlene. While we no longer have a need for a realtor, we know that we will always have a friend. Ed Zumuda truly is "the House Whisperer!"

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The Lamberts, Chicopee/Belchertown

After living in our home for six years and growing from a couple of college graduates about to marry, to a family of four, we knew it was time for us to find a home with a bit more space. On a recommendation from a friend, we contacted 4%USA Realty and spoke with Ed. We weren’t quite sure how (or if) we were going to go about selling our home and buying a new one, Ed was very willing to meet with us to explain all of the details, and help us determine if putting our house on the market, during this tough economic time, was worth it. From the very first meeting, until the time we moved into our new house, we could not have been more pleased with 4%USA Realty. Ed made sure that our house received the most publicity it possibly could to help assure its sale. Not only was Ed very knowledgeable about the current market but he made us feel as though he really cared. He attended every showing of our house, and held an open house on any weekend we asked. From the very beginning, Ed treated us as though we were his top priority. There was never a time when we asked to see a house that he wasn’t willing to rearrange his schedule to meet us, even if it was in a town 45 minutes away from his office. He was able to answer a vast array of questions, and ease many of or worries about selling and buying at the same time. We cannot say enough wonderful things about Ed and 4%USA Realty. We will certainly be recommending him to family, friends, and anyone we know even thinking about buying or selling a home.

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Abbie McKee & Thomas Hickey, Springfield

Ed & Darlene we are so grateful for your assistance in purchasing our first home! We are eternally grateful for your professional and personalized service in getting through the purchasing process which was all too foreign to us as first time home buyers. Tom & I did not have a real estate agent but, you both were all too happy to walk us through the process even though you represented the seller! Your dedication to ensuring a smooth transaction and protecting the seller’s interests as well as ours really shone through in each step you took. We love our new home and will be recommending you to anyone we know looking to buy or sell a home ESPECIALLY first time home buyers. Thank you again!

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Jennifer, Chris & Tessa Therrien, Southampton

We wanted to take a moment to speak of our experience selling our home through Ed. Being first time sellers in this market, we knew we needed someone knowledgeable, insightful and available. He was all of those things and more. Any time we had any questions and/or concerns we knew we could count on Ed. He prepared us for any and all situations that could arise. When doing the market analysis, he triple checked to make sure the price we were asking was true to the market. He had countless recommendations, resources and contacts at his fingertips. He was always patient and took the time to explain things that were completely foreign to us. He has always been straight forward and honest. We are very excited to now be home buyers searching for our next home and we look forward to continuing our relationship with Ed. He has a tall order but we know with the utmost confidence, he is the guy to make it happen! Thank you so much!

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Juan & Ashlee, West Springfield

Ed and Darlene, we would like to thank you for making the purchase of our first home a hassle-free and pleasant experience. After hearing so many horror stories about various Realtors and the entire home-buying process in general, we were prepared for the worst when we starting searching for a house. However, you proved us wrong, and allowed us to appreciate and enjoy what should be an exciting, momentous time for any home buyer. Again, we cannot thank you enough for your guidance and knowledge.

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The Connor Family, Easthampton

The Connor family would like to thank Ed Zmuda for his assistance with the selling of our old home and with the purchase of our new home. We were pleased with the service provided from the time the old house was listed to the time when we made an offer on the new house. Our house was on the market for less than 2 months and we were successful in selling one home and moving into the other within 3 months. It all happened very quickly and Ed made sure it went smoothly.

Ed responded promptly to phone calls and e-mails as well as answering questions and providing us with information and specs so we can make a sound decision on how to price our old home and what the market was so we could make an aggressive but economic decision on what we wanted to offer for our new home. We really love our new home and wanted to thank Ed for helping to make it all happen!

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Bill Leahy, Montgomery

Ed was great to work with! We live 800 miles away and our house suffered a ruptured pipe. Ed took care of everything! He answers calls and returns texts or email very quickly. We have had terrible experiences with realtors in the past. It was a pleasure to have a dedicated, HONEST, realtor on our side. I give Ed my strongest recommendation! Thanks again, Ed!

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Glenn Depot, Springfield

Just a note of thanks for your exceptional house selling skills. In todays market we felt it would take months to sell our house but with your expertise and strategy we sold it in less than a week. You took your time explaining everything to us, involved us with the decision making, and together decided the plan. Listing the house on June 4th and having 2 offers by June 8th a purchase and sale agreement on the 12th and the transaction closed on July 31st. This was unimaginable for us. It was your professional expertise that closed this sale. Again, we "Thank You" graciously for all your hard work. Without you we'd still be trying to figure out how to move forward.

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Don & Rita Dietrich, Holyoke (1st letter)

Trying to purchase a house long distance can often be fraught with tension and stress. To say that we were fortunate to find Ed would be a gross understatement. Ed provided us with the kind of care and concern that you hope to find in a realtor. His professionalism is only outweighed by his patience and willingness to be there for us whenever we needed him. Whether it was clearing the better part of an entire day to accommodate our schedule or simply providing us with a pat-on-the-back when we needed some encouragement, we could not have asked for a better advocate. We started out looking for a realtor and ended with a true friend. We hope to NEVER sell our house, but if we do, Ed will be the first call we make. We highly recommend Ed to anyone who is looking to buy or sell their house. In our opinion, he's the best.

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Jackie Steinbock-Mayer, Easthampton

I had called several other well known real estate companies in the area prior to calling 4% USA Realty. I was less than pleased with the treatment I received. I cannot say enough about the service from 4% USA Realty and Ed Zmuda. Not only did I get more for my house than I anticipated; I paid less to sell my property. Ed had 3 offers in 3 days and it closed 2 weeks later. I would highly recommend Ed Zmuda and 4% USA Realty to anyone who is looking to buy or sell a home.

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Paul & Linda Mercier, Chicopee

We would like to take this opportunity to thank you again for helping us in finally becoming homeowners.Your wide range of knowledge and your personable attitude made the entire experience pain free. We have and will continue to recommend you to our friends and family for any Realty needs. Thanks again Ed.

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Seth & Elizabeth G., Cummington

My family had outgrown our apartment but with tight finances we were in the market for just the right home. Coming recommended from a co-worker, we were impressed with Ed and 4 Percent Realty from the first time we met. His knowledge of real estate and various properties helped fine tune our search. His willingness to be patient in our specific requirements shows he loves helping people find the right place. Throughout the whole bargaining and purchasing phase, he was right there to answer questions, act as the go-between on our behalf, and go the extra mile to make the process smooth for us. We will highly recommend 4 Percent USA Realty to our friends, family and others!